Epson Wf 3620 Setup troubleshooting solutions

Epson WorkForce WF 3620 is a multi-functional printer powered by Epson’s new PrecisionCore printing technology. It is primarily designed for business printing, scanning, copying, and faxing needs. You can install and use this printer on your Windows or Mac computer over Ethernet, USB, and wireless interfaces. The setup process of this printer is a straightforward method to perform.

Brief note:

Initially, unpack your Epson printer and complete its hardware setup. Next, install the full feature software of the printer on your computer to finish the setup.
Continue reading this page to know the Epson WF-3620 setup process in detail.

Five Easy Steps To Set Up The Printer

Preparing your printer

Remove the printer from its package.

Check to ensure that the ink cartridges, a power cord, setup CD, and user manual are provided along with the printer inside the box.

Now, unpack your printer completely. To do so:

Gently peel off the packing tapes from inside and outside the printer.

Look for other packing materials, such as cardboard pieces inside the printer.

If you find any, remove it.

Place the unpacked printer on a neat surface.

Turing on the printer

Turn on your printer to begin the setup.
To do so, connect the printer directly to the AC outlet.
Press the Power or ON/OFF button on the printer’s control panel to turn it on.
Generally, the printer takes a few minutes to complete its initial boot-up process. Wait for it to complete.
Once it is done, configure the printer settings, such as language, date & time, region, etc., by following the instructions displayed on the screen.

Installing the ink cartridges

Open the scanner unit of your printer.
Make sure that the document cover and the scanner unit are not opened at the same time.
Now, open the ink cartridge cover.
Unpack the ink cartridges shipped along with the printer.
Install the cartridges in their slots.
Check to ensure that the cartridges are seated properly.
Close the cartridge cover and the scanner unit of your printer.

Loading Paper

Remove the paper cassette from your printer.
Move the guides based on the paper type you’re loading.
Prepare the paper type you wish to use on your printer.
Align the paper properly and place it in the cassette.
Make sure that the paper is loaded with its printable side facing down in the cassette.
Adjust the guides properly.
Place the input cassette back into the printer.
Now, open the output tray of your printer and its stopper.

Configuring the Fax settings

If you wish to use the Fax function on your printer, follow the instructions below. Otherwise, skip to the next step of the Epson WF-3620 printer.

In this section, you can find the instructions for the fax setup using a single phone line.
Get two phone cables.
Connect your printer to the telephone wall outlet using one phone cable.
Next, connect another phone cable’s one end to the answering machine or telephone and the opposite end to the EXT port of the printer.
Make sure that the phone cables are connected securely.
Now, turn on the printer.
Select Setup > System Administration > Fax Settings.
Configure the fax settings by following the on-screen instructions.
Finally, save them/try to send a test fax to check whether the settings are configured correctly.

Installing the printer software

Download the Epson WF-3620 printer driver for your Windows or Mac computer.
Run the printer software on your computer.
Install the necessary software and connect your printer to the computer when prompted during the setup.
Finish the driver installation process by following the instructions displayed on the screen.
Finally, print a test page to check whether the setup process is done correctly.

Driver Download

Go to the official page of Epson from your computer’s default web browser.
Select your printer model correctly from the Products list.
Click on the Downloads tab.
Select your OS type and its version correctly if they are selected wrongly.
Locate the recommended printer driver and click the Download button beside it.
You can also download other additional printer drivers (s) available for your OS type if necessary.
Now, the selected printer driver will start to download on your computer.

An alternative way

Click the Driver Download button provided on this page to save your time in downloading the printer driver.
Now, the Epson printer driver(s) available for your current OS type will start to download on your computer.

Manual Download

Download the soft copy of your printer manual by following the instructions below.
Go to your printer’s support page.
This time, click the Manuals tab.
Select the User guide and click the Download button beside it.

Wireless Setup- Quick Guide

Using its control panel or a temporary USB connection, you can set up and use your Epson WF-3620 printer over a wireless network. The below section explains both the methods briefly.

Preparing For Wireless Setup

Turn on your Epson printer if it is turned off.
Check to ensure that your printer’s hardware setup is completed.
Now, check if your wireless router is turned on and connected to a stable internet connection. If not, turn on the router and connect it to the internet.
Also, gather the router’s SSID and password.
If you haven’t changed your router’s default credentials, then note down the details provided on the label or sticker of the router and use them during the wireless setup; similarly, if you have changed the credentials, note them down and use them.
Temporarily disable the firewall feature and the security software on your computer or wireless router.
Connect your computer (that you wish to use) to the same wireless network to which you’re about to connect the printer.

Connecting The Printer To A Wireless Network

Open the Home screen on your printer.
Tap Wi-Fi > Wi-Fi Setup > Wi-Fi Setup Wizard.
Now, select your network’s SSID on the Select Network screen.
Type the selected network’s password in the given field.
Tap Proceed.
Wait for your printer to connect to the selected network.
Once the printer is connected to the network, the Connected message will be displayed on the screen.
Now, run the printer driver file on your computer.
Select the Wi-Fi Connection option when prompted.
Install the printer driver or software by following the instructions displayed on the screen.

Using a temporary USB cable

Initially, prepare your printer, wireless router, and computer by referring to the information given above.
Next, run the Epson WF-3620 printer driver file on your computer.
Install the necessary software by following the instructions displayed on the screen.
Click the radio button beside the Wireless connection option on the Select Your Connection screen.
Choose the Set up printer for the first time option followed by Using a temporary USB cable connection.
Perform the on-screen instructions.
Connect your printer to the computer using the USB cable when prompted.
Wait for your printer to be detected by the computer.
Once it is done, the screen displayed below will open.

Complete the rest of the Wi-Fi setup by following the on-screen instructions.After completing the wireless setup successfully, disconnect the USB cable from your printer and the computer.

Epson Wf 3620 Scan

The Epson WF 3620 printer makes the scan function a simple and easy process. You can scan a document from your printer to a computer, a memory device, a folder, or an email as per your preferences. Also, you can scan from your computer using the Epson Scan software. The following instructions explain how to scan a document from the computer.

Initially, make sure that the Epson Scan software is installed on your computer.
Next, check to ensure that your printer and the computer are connected to the same network.
Turn on the WF-3620 printer if it is turned off.
Open the scanner unit place the original you want to scan on its glass.
Check to ensure that the document is placed with its print-side facing down.
Now, open the Epson Scan software on your computer.
Make sure that your printer model is selected correctly.
Select the Office or Professional Mode option from the Mode drop-down menu.
Set the document source, size, orientation, resolution settings, etc., as per your preferences.
Click the Preview button if necessary.
Finally, click the Scan button.
Now, your WorkForce printer will start to scan the placed document.
Once the scanning is completed, a copy of it will be saved in the selected destination location.

Scan To Computer

Initially, make sure that your Epson printer and the computer are connected to the same network.
Next, load the original you want to scan in the ADF or on the scanner glass of your printer.
Now, select the Scan option.
Tap Computer or Computer (WSD).
If prompted, select the computer connected to your printer.
Set the scan preferences, such as format, size, etc., as per your preferences.
Finally, tap the Start button.

Scan To Email

Important note: The scan function availability may vary based on your country or region. The scan to email feature is provided only in the Epson WF-3620 printers that are available for Australia and New Zealand.

Before you begin the “scan to email” operation on your printer, check whether the Email Server Settings are configured on it.
If not, configure them by following the instructions below.
Select "Setup" from your printer’s home screen.
Tap System Administration > Wi-Fi/ Network Settings > Advanced Setup > Email Server.
Configure the settings correctly.
Now, place the original you want to scan to email.
Select Scan > Email.
Type the recipient's email address manually in the given field or select it from the Contacts list.
Configure the file format setting and other settings as per your preferences.
Finally, press the Start button.

Epson Wf-3620 Troubleshooting

You may face a problem at any time while you’re using the printer. But, most printer problems are easy to resolve. This section covers some basic troubleshooting solutions that help you to fix most Epson WF-3620 problems.

Restart your printer and your computer.
Check to ensure that the devices (printer and computer) are connected to the same network.
Check and install the latest version of the printer driver on your computer if you have installed the wrong one.
Update your printer firmware if available.
Re-add your printer to the computer if necessary.

Error Code 0x97

When your printer’s hardware malfunctions or is facing a problem, the error code 0x97 will be displayed on the screen. This error code is easy to resolve, even if it seems difficult to fix. Try the following troubleshooting method to fix the Epson WF-3620 error code 0x97.

Initially, check whether any print job is queued. If yes, clear it.
Next, make sure that no paper is jammed inside the printer.
Now, turn off the printer.
Unplug all the cables from the printer.
Hold down the Power button on your printer’s control panel for 1 second and release it.
Now, reconnect the cables and turn on the printer.
Check if the error code 0x97 is fixed.
If not, reset your printer.
Check and clean the print head of your printer.
Tap the Home icon.
Select Setup > Maintenance > Print Head Cleaning.
Clean the print head by following the on-screen instructions.
Update the printer driver, if an update is available.